Policies
REMOVE YOUR SHOES AND LEAVE AT THE SHOE RACK AT THE FRONT OF THE STUDIO. NO SHOES EVER IN THE REFORMER STUDIO. GRIP SOCKS ARE REQUIRED FOR CLASS. WE HAVE WATER BOTTLES AND GRIP SOCKS FOR SALE IF YOU FORGET THEM OR WOULD PREFER TO PURCHASE.
BAGS, SWEATERS, OPEN DRINKS, AND PHONES NOT BEING USED TO FILM ARE NOT ALLOWED ON THE STUDIO FLOOR. WE ASK YOU PUT YOUR THINGS IN THE BASKET PROVIDED. WE ARE NOT RESPONSIBLE FOR ANY PERSONAL BELONGINGS DAMAGED IN CLASS INCLUDING PHONES ON MOUNTS ON THE STUDIO FLOOR.
PLACE YOUR PHONE ON SILENT IN THE BASKET UNLESS RECORDING. NO DISTRACTIONS FOR SAFETY PURPOSES. WE WORK IN BALANCE AND LOAD WHICH REQUIRES YOUR FULL ATTENTION. IF YOU PLAN TO RECORD, PLEASE ONLY FILM YOURSELF, NOT YOUR NEIGHBOR.
NO GUM OR FOOD IN THE STUDIO. ASLO, MAKE SURE YOUR DRINK HAS A LID. NO GLASS WATER BOTTLES. NO CHILDREN OR GUESTS ARE ALLOWED TO WAIT OR WATCH IN THE STUDIO FOR SAFETY REASONS.
WE HAVE A BATHROOM ON SITE, BUT NOT A SHOWER. IN IT YOU WILL FIND HAIR TIES, DRY SHAMPOO, AND FEMININE CARE PRODUCTS IF NEEDED.
ALL SALES ARE FINAL, NON-REFUNDABLE, AND NON-TRANSFERRABLE. AUTO-PAY MEMBERSHIPS ARE CHARGED ON THE SAME DAY EVERY MONTH FROM THE TIME OF SIGN UP. IF YOU NEED TO CANCEL YOUR MONTHLY MEMBERSHIP, YOU MUST LOG INTO YOUR ACCOUNT AND CANCEL YOUR MEMBERSHIP BEFORE YOUR NEXT BILLING DATE.
RUNNING LATE? AFTER 5 MINUTES PAST START TIME, YOU WILL BE TURNED AWAY. NO EXCEPTIONS. NO SHOW FEES WILL BE ENFORCED IN THIS CASE. THIS IS FOR YOUR SAFETY, RESPECT FOR THOSE IN CLASS, AND OUT OF RESPECT FOR THE INSTRUCTOR THAT IS LEADING CLASS.
CANCELLATIONS CAN ONLY BE DONE THROUGH OUR APP OR WEBSITE. WE DO NOT ACCEPT CANCELLATIONS BY TEXT, EMAIL, SOCIAL MEDIA, OR PHONE. CANCELLATIONS ARE REQUIRED AT LEAST 4 HOURS IN ADVANCE TO PREVENT A LATE CANCEL PENALTY.
ALL UNLIMITED MEMBERSHIPS WILL BE CHARGED A $15 LATE CANCELLATION FEE FOR ANY CLASS NOT CANCELLED BEFORE THE 4 HOUR CLASS START WINDOW. NO SHOWS WILL INCUE A “NO SHOW FEE” OF $20. ALL CANCELLATIONS MADE PRIOR TO 4 HOURS BEFORE CLASS START WILL HAVE NO PENALTY. FEES ARE CHARGED TO THE CARD ON FILE.
ALL CLASS PASS AND DROP IN CREDITS WILL FORFEIT CLASS CREDIT ON LATE CANCELLATIONS MADE BEFORE THE 4 HOUR CLASS START WINDOW. NO SHOWS WILL FORFEIT THEIR CLASS CREDIT. ALL CANCELLATIONS MADE PRIOR TO 4 HOURS BEFORE CLASS START WILL HAVE NO PENALTY.
BE READY TO MOVE YOUR BODY, LISTEN TO SOME GREAT MUSIC, MAKE SOME FRIENDS, AND MOST IMPORTANTLY HAVE FUN! WE WANT YOU TO BE SAFE AND SUPPORTED IN A POSITIVE ENVIRONMENT.